Frequently Asked Questions
When will my order ship?
Web orders will be processed during business hours and shipped the same day if they are received before 2:00pm MST, Monday through Saturday. Orders received after 2:00pm MST, or on Sundays/holidays, will be processed and shipped the following business day.
Can you ship internationally?
Unfortunately, we can only ship to addresses in the United States right now.
When will I receive my order?
We offer a variety of shipping methods so you can get your order in a timely manner! Currently we have free standard shipping for the month of August, which will take between 3 and 5 business days. We also offer Priority Mail shipping, which takes 2 to 3 days depending on your location. If you want your package even sooner, you can choose Priority Express shipping on checkout to receive it the next day. All orders ship from our store in Missoula, Montana.
What is your return policy?
We understand that products you order aren’t always what you thought they would be. We will give you a full refund on any product that isn’t to your liking. Simply let us know either by phone or email, and we will email you a return shipping label. Once we receive the item(s) we will refund your credit card. To help us out, please let us know why you want to return an item so we can improve our descriptions, photos, and inventory!
Do I have to pay sales tax?
No! Our brick-and-mortar store is located in Montana, which does not have sales tax. We get to pass that savings on to you, no matter where you live!
What happens if you run out of a product?
Because our inventory is sold both online and in our shop, we may occasionally sell out of something before a web order is processed. We try our best to keep our current stock up-to-date, but in the event we do not have some or all of what you ordered, will contact you right away. You can then choose what you would like to do depending on availability of the item.
Do you gift wrap?
Yep! Just let us know that an item in your order is a gift and we will take care of the rest. You can make a note on the checkout page.
Do you have samples?
We can’t send out free samples, but we have the next best thing – enter 0.1 in the quantify box of any fabric, and we’ll send you a swatch. The cost will be 1/10 of the price per yard. For quilting cottons, this will generally be around $1.10 per swatch. Garment fabrics will usually vary between $1.00 and $2.50 (or more, for specialty fabrics like Liberty of London). If swatches are the only items in your order, we will refund the cost of shipping.
Look for our monthly swatch service, coming soon!
Who teaches your classes?
We are fortunate to live in a community with many talented sewers! Kate McIvor, Founder and Owner of The Confident Stitch, teaches many of the garment and pattern-fitting classes as well as individualized instruction. Jane Mandala, Shop and Web Manager and aspiring seamstress, teaches many project-based classes and facilitates the Sew-Ins. For specialty classes such as fabric dyeing, applique, and other fiber arts, we bring in experts in that area to teach their techniques. Missoula also has a plethora of amazing quilters, many of whom want to share their skills with our students, starting with Chris Milodragovich in the fall of 2016.
What kinds of classes do you offer?
Each season we try to offer a variety of classes for all skill levels and interests. This includes garment making, pattern fitting, quilting, accessories, and specialty classes. If there is something you’d like to see us offer, let us know!
How do I register?
You can register from our website (click here), stop by the shop at 139 W. Front St. in Missoula, call us at (406)-540-4068, or email firstname.lastname@example.org.
Is space limited in classes?
To provide the best learning experience for students, we limit spaces depending on the class. Usually we try to keep our classes at a maximum of 6 students, so register early!
How do I know my skill level?
Here’s how we define our skill levels for classes. Not sure of your level? Contact us and we’ll help you decide.
Learn to Sew: You have very little experience with a sewing machine, but you’re ready to learn to make something simple with plenty of guidance.
Beginner: You have taken a class or two. You’re pretty comfortable using your sewing machine. You know what a seam allowance is, and you’re ready to tackle a simple garment or bag.
Advanced Beginner: You’re very comfortable with your machine. You have sewn a few simple things at home on your own. You need some guidance reading a pattern, and you are ready to tackle more complex projects and learn simple pattern alterations.
Intermediate: You’re very comfortable with your machine. You have made a quilt or a garment on your own. You are very comfortable reading patterns. You’re ready to make a complex quilt, a tailored jacket, or to learn to alter patterns.
What is your cancellation policy?
We understand that life happens. If you can’t make a class, please let us know as soon as possible. Cancellations with at least a 24-hour notice will receive a full refund. In some cases, it might be possible to make up a missed class or attend a partial session.
Where are your classes located?
All classes take place in our beautiful and spacious classroom, located at our shop at 139 W. Front St. in Missoula. Enjoy our view looking out toward Caras Park while you sew!
Do I need to bring my own sewing machine?
We have a limited number of sewing machines available for students to use. However, if you own a machine, we highly recommend you bring it to the class. Each machine behaves differently, and you’ll get the most out of the class if you are sewing on the machine that you will also be using at home. Please make sure before class that your sewing machine is in good working order (clean and oiled, serviced if necessary), and bring the manual if you have it.
Are supplies included in the class fee?
No. Class supplies are in addition to the fee; however, you will receive 15% off all items you purchase for a class. If you’re unsure of some of the supplies, call or stop in before the class to get advice.
Can kids take your classes?
You bet! Right now we don’t have any classes scheduled specifically for kids, but they are certainly welcome to take our regular classes. We just ask that kids who have little or no experience sewing or who are younger than 12 be accompanied by an adult.
Do you offer private lessons?
Yes! You can arrange a one-on-one session with Kate McIvor or Bonnie Thompson, our incredible seamstress, if you need help with a specific skill or project. For basic orientation to your sewing machine and an introduction to sewing, the cost is $15/hour. For all other lessons, the cost is $30/hour. Please contact us directly to schedule.
Do you rent out your sewing space?
We do. If your dining room table just isn’t cutting it anymore, come sew in our classroom and use our equipment for a fee of $15/hour. You provide the thread, fabric, and other supplies (or buy them in the shop), and we’ll provide the space! Please contact us directly to schedule.
We also have monthly Sew-Ins, free of charge, on the 3rd Friday of every month. Drop in the shop from 6-9pm to sew whatever you’re working on, get advice from other sewers, and have fun!