Frequently Asked Questions

Kate’s Swatch Experience

When does my 10% discount code expire?

Your swatch card discount code is valid for 90 days after the card’s release date. The exact date of expiration will be included in your subscriber email and on the swatch card.

What can my 10% discount code be applied to?

The 10% discount can be applied to all of the fabrics and patterns featured in the season’s Swatch Experience.

Can I personalize my Swatch Experience Collection?

There are no customizable options in either Swatch Experience. One of the best things about our Swatch Sets is that the fabrics featured are meant to be viewed collectively, thereby prompting combinations and/or sewing projects you may not have previously considered!

Additionally, we will send you swatches of any of our fabrics for only $1.25 – just click the ‘Buy Swatch’ button included on every fabric web page.

How do I change my subscription?

1. Go to My Account > View Subscription page.

2. Select the Change Subscription button underneath subscription totals.

3. Go through the checkout process as if you were signing up again. Submit the Checkout and return to the My Account page where you should see your updated details.

4. Here’s a helpful video to show you how. We understand subscriptions can be tricky, please don’t hesitate to contact us directly for any help with your subscription.

Can I purchase a Swatch Set Without Subscribing?

No, only subscribers receive the Swatch Experience. However, subscriptions only $15 per quarter and you can cancel anytime!

How much does it cost?

Each subscription costs $15 each quarter (four times a year).

When will I be charged?

As long as you’re subscribed, you’ll be automatically charged on the 1st day of each Swatch Experience release month. The Swatch Experiences are released four times annually on the 8th of March, June, September, and December.

How do I update my billing information?

To update your billing information, please follow the steps below:

  1. Go to My Account > View Subscription page.
  2. Select the Change Payment Method button next to a subscription.
  3. Enter the new payment details on the Checkout > Pay page.
  4. Submit the Checkout > Pay form and returns to the My Account page where a confirmation message says that the payment method has been updated.

Here’s a helpful video to show you how.

How often will I receive a Swatch Set?

Kate’s Swatch Experiences are released four times annually on March 8th, June 8th, September 8th, and December 8th. You will receive your swatch set(s) sometime during the second week of these months, depending on the mail service.

Can I purchase Kate's Swatch Experience as a gift?

Of course! Simply check the ‘This is a gift’ box located on the {gar}Meant for You and We Quilt This City item pages.

How do I update my shipping address?

To update your address, please follow the steps below:

  1. Go to My Account > View Subscription page.
  2. Click the Change Address button next to the subscription.
  3. Enter the new address details in the form.
  4. Click Save Address.

Here’s a helpful video to show you how.

Can I purchase Swatch Sets from previous seasons?

Depending on availability, past swatch sets and project finishing kits may be available for purchase at a discounted rate. Please call us at (406) 540-4068 or email us at [email protected] with purchasing inquiries and questions.

How much does shipping cost?

Shipping is included in the price of the subscription! There is no additional cost.

How do I cancel my subscription?

To cancel your subscription, please follow the steps below:

  • Go to My Account > View Subscription page.
  • Select the Cancel button next to a subscription.
  • Once you request to cancel your subscription, we will confirm this and send you an email confirmation. Here’s a helpful video.

    Store Hours Update

    Customer Admittance Policy

    July 29th, 2020

    We have re-opened our storefront, but, in accordance with the recent Missoula City-County Health Department Board of Health directive, masks are required. We are continuing to frequently clean surfaces and we ask that, when shopping, you adhere to social distancing policies.

    Stay 6 feet apart from other patrons and employees. Refrain from touching inventory unless it is necessary.

    If you’d prefer to avoid shopping in-store, try signing up for a Virtual Shopping Session.

    Thank you so much for your continuing patience and support of our local business.

    Website Store

    When will my order ship?

    Web orders will be processed during business hours and shipped the same day if they are received before 2:00pm MST, Monday through Saturday. Orders received after 2:00pm MST, or on Sundays / holidays, will be processed and shipped the following business day.

    Can you ship internationally?

    We currently ship to the United States, Canada, the UK, and Australia.

    When will I receive my order?

    All of our U.S. orders are sent via USPS Priority Mail for the flat rate of $8.75. Since we can process orders almost immediately, you get your package just 2-3 days after ordering! If you want your package even sooner, you can choose Priority Express shipping on checkout to receive it the next day. International orders are shipped via USPS ground; prices vary by country but are indicated on the checkout page. All orders ship from our store in Missoula, Montana.

    How does local pick-up work?

    Those living in the Missoula area may select local pick-up rather than Priority Mail shipping. If you decide to use this option, we please post a comment upon checkout. Please allow up to 24 hours for local pickup. We will contact you when your order is ready.

    How does local delivery work?

    Our delivery area includes these zip codes in Missoula, MT: 59801, 59802, 59803, 59804, or 59808. To select local delivery, first choose the ‘local pick-up’ option upon checkout. Then, specify in the comment section that you would like your order to be delivered. On the day of delivery we will call to confirm. Orders are delivered weekly on Fridays.

    What is your return policy?

    We understand that products you order aren’t always what you thought they would be. We will give you a full refund on any product that isn’t to your liking. Simply let us know either by phone or email, and we will email you a return shipping label. Once we receive the item(s) we will refund your credit card. To help us out, please let us know why you want to return an item so we can improve our descriptions, photos, and inventory!

    Do I have to pay sales tax?

    Nope! Our brick-and-mortar store is located in Montana, which does not have sales tax. We get to pass that savings on to you, no matter where you live!

    I have a gift card. Can I check my balance?

    Yep: Click here and enter your gift card number to see your balance.

    Are in-store and online gift cards interchangeable?

    Not exactly, but as Tim Gunn says, we can “make it work!” If you have a virtual gift card you’d like to use in the store, just print off the email with the card number and bring it in. If you have an actual gift card from the shop and want to use it online, just give us a call (406-540-4068) and we’ll convert it to an online gift card.

    Do you gift wrap?

    Yep! Just let us know that an item in your order is a gift and we will take care of the rest. You can make a note on the checkout page.

    Do you have samples?

    We can’t send out free samples, but we have the next best thing – enter 0.1 in the quantify box of any fabric, and we’ll send you a swatch. The cost will be 1/10 of the price per yard. For quilting cottons, this will generally be around $1.10 per swatch. Garment fabrics will usually vary between $1.00 and $2.50 (or more, for specialty fabrics like Liberty of London). If swatches are the only items in your order, shipping is free!

    Classes

    Who teaches your class?

    We are fortunate to live in a community with many talented sewers! Kate McIvor, Founder and Owner of The Confident Stitch, teaches many of the garment and pattern-fitting classes as well as individualized instruction. Missoula also has a plethora of amazing quilters, many of whom want to share their skills with our students. For specialty classes such as fabric dyeing, applique, and other fiber arts, we bring in experts in that area to teach their techniques.

    What kinds of classes do you offer?

    Each season we try to offer a variety of classes for all skill levels and interests. This includes garment making, pattern fitting, quilting, accessories, and specialty classes. If there is something you’d like to see us offer, let us know!

    How do I register?

    UPDATE: All classes have been cancelled until further notice.

    You can register from the Classes pages on our website, stop by the shop at 139 W. Front St. in Missoula, call us at 406-540-4068, or email [email protected].

    Is space limited in classes?

    To provide the best learning experience for students, we limit spaces depending on the class. Usually we try to keep our classes at a maximum of 6 students, so register early!

    How do I know my skill level?

    Here’s how we define our skill levels for classes. Not sure of your level? Contact us and we’ll help you decide.

    Total Newbie: You have very little or no experience with a sewing machine, but you’re ready to learn to make something simple with plenty of guidance.

    Beginner: You have taken a class or two. You’re pretty comfortable using a sewing machine. You know what a seam allowance is, and you’re ready to tackle a simple garment, bag, or quilt.

    Advanced Beginner: You’re very comfortable with a sewing machine. You have sewn a few simple things at home on your own. You need some guidance reading a pattern, and you are ready to tackle more complex projects and learn simple pattern alterations.

    Intermediate: You’re very comfortable sewing. You have made a quilt or a garment on your own. You are very comfortable reading patterns. You’re ready to make a complex quilt, a tailored jacket, or to learn to alter patterns.

    What is your cancellation policy?

    We understand that life happens. If you can’t make a class, please let us know as soon as possible. Cancellations with at least a 24-hour notice will receive a full refund. If you cancel with less than 24-hour notice, we will give you store credit. In some cases, it might be possible to make up a missed class or attend a partial session.

    Where are your classes located?

    All classes take place in our beautiful and spacious classroom, located at our shop at 139 W. Front St. in Missoula. Enjoy our view looking out toward Caras Park while you sew!

    Do I need to bring my own sewing machine?

    No. We have top-of-the-line classroom machines available for you to use. We prefer that students use our machines so that everyone is on the same page and we can get them set up and ready to go. If you’d rather bring your own machine, just let us know, and make sure it is in good working order (clean and oiled, serviced if necessary) so we don’t lose time during class on mechanical issues.

    Are supplies included in the class fee?

    No, unless specified in the class description. All students receive 15% off items purchased for a class. If you’re unsure of some of the supplies, call or stop in before the class to get advice.

    Can kids take your classes?

    You bet! We often have classes just for kids, but they are welcome to take any of our regular classes as well. We just ask that kids who have little or no experience sewing or who are younger than 12 be accompanied by an adult.

    Do you offer private lessons?

    Yes! You can arrange a one-on-one session with Kate McIvor or Bonnie Thompson, our incredible seamstress, if you need help with a specific skill or project. For basic orientation to your sewing machine and an introduction to sewing, the cost is $15/hour. For all other lessons, the cost is $30/hour. Please contact us directly to schedule.

    Do you rent your sewing space?

    We do. If your dining room table just isn’t cutting it anymore, come sew in our classroom and use our equipment for a fee of $15/hour. You provide the thread, fabric, and other supplies (or buy them in the shop), and we’ll provide the space! Please contact us directly to schedule.

    We also have monthly sew-ins, free of charge, every Thursday evening. We call this this Sewcialist Union. Drop in the shop from 6-9pm to sew whatever you’re working on, get advice from other sewers, and have fun! You can find more info here.