Frequently Asked Questions

Kate’s Swatch Experience

Your swatch card discount code is valid for 90 days after the card’s release date. The exact date of expiration will be included in your subscriber email and on the swatch card.

The 10% discount can be applied to all of the fabrics, patterns, and kits featured in the season’s {gar}Meant for You and We Quilt This City swatch experiences.

There are no customizable options in either {gar}Meant for You or We Quilt This City. One of the best things about our Swatch Sets is that the fabrics featured are meant to be viewed collectively, thereby prompting combinations and/or sewing projects you may not have previously considered!

Outside of the Swatch Experience you can purchase a swatch of any of our fabrics for only $1.25 – just click the ‘Buy Swatch’ button included on every fabric web page.

1. Go to My Account > View Subscription page.

2. Select the Change Subscription button underneath subscription totals.

3. Go through the checkout process as if you were signing up again. Submit the Checkout and return to the My Account page where you should see your updated details.

4. Here’s a helpful video to show you how. We understand subscriptions can be tricky, please don’t hesitate to contact us directly for any help with your subscription.

No, only subscribers receive the Swatch Experience. A subscription is only $15 per quarter and you can cancel anytime!

Each subscription costs $15 each quarter (four times a year).

As long as you’re subscribed, you’ll be automatically charged on the 1st day of each Swatch Experience release month. The Swatch Experiences are released four times annually on the 8th of May, August, November, and February.

To update your billing information, please follow the steps below:

  1. Go to My Account > View Subscription page.
  2. Select the Change Payment Method button next to a subscription.
  3. Enter the new payment details on the Checkout > Pay page.
  4. Submit the Checkout > Pay form and returns to the My Account page where a confirmation message says that the payment method has been updated.

Here’s a helpful video to show you how.

Kate’s Swatch Experiences are released four times annually on May 8th, August 8th, November 8th, and February 8th. You will receive your swatch set(s) sometime during the second week of these months, depending on the mail service.

Of course! Simply check the ‘This is a gift’ box located on the {gar}Meant for You and We Quilt This City item pages.

To update your address, please follow the steps below:

  1. Go to My Account > View Subscription page.
  2. Click the Change Address button next to the subscription.
  3. Enter the new address details in the form.
  4. Click Save Address.

Here’s a helpful video to show you how.

Depending on availability, past swatch sets and project finishing kits may be available for purchase at a discounted rate. Please call us at (406) 540-4068 or email us at info@theconfidentstitch.com with purchasing inquiries and questions.

Shipping is included in the price of the subscription! There is no additional cost.

To cancel your subscription, please follow the steps below:

  • Go to My Account > View Subscription page.
  • Select the Cancel button next to a subscription.

Once you request to cancel your subscription, we will confirm this and send you an email confirmation. Here’s a helpful video.

Store Hours Update

We are open Monday thru Friday from 10am to 6pm, and Saturdays from 10am to 5pm (MST). You can order from the website anytime.

Website Store

Web orders will be processed during business hours and shipped the same day if they are received before 2:00pm MST, Monday through Saturday. Orders received after 2:00pm MST, or on Sundays / holidays, will be processed and shipped the following business day.

We currently ship to the United States and Canada. 

U.S. orders are sent via USPS Priority Mail for the flat rate of $9.65. Since we can process orders almost immediately, you get your package just 2-3 days after ordering! If you want your package even sooner, you can choose Priority Express shipping on checkout to receive it the next day. If you qualify for free shipping, your package may be sent USPS/UPS Ground. International (Canada) orders are shipped via USPS/UPS Ground for a flat rate of $25.

Those living in the Missoula area may select local pick-up rather than Priority Mail shipping. If you decide to use this option, we please post a comment upon checkout. Please allow up to 24 hours for local pickup. We will contact you when your order is ready.

If you would like to pick up your order before 24 hours has passed we request that you call us to let us know!

We understand that sometimes you change your mind about a product you ordered. If this is the case, we will issue you store credit for the value of the returned item(s). Simply let us know either by phone or email. Your store credit will operate like a gift card for our online shop. As for physically returning your product(s), we can either email you a pre-paid return label and subtract that cost from your store credit, or you can take care of the return shipment on your own accord. 

If we made a mistake with your order (sent the wrong product, cut the wrong amount, or you found a flaw), or if it wasn’t what you expected, we will issue a refund for the value of said item(s) to your original payment method. Again, give us a call or send an email to let us know, and we will send you a return label (costs covered) if applicable. 

Remember, you can always purchase a swatch before ordering yardage. If you feel our photos or descriptions were incorrect , please contact us so we can improve upon them.

Nope! Our brick-and-mortar store is located in Montana, which does not have sales tax. We get to pass that savings on to you, no matter where you live!

Yep: Click here and enter your gift card number to see your balance.

Not exactly, but as Tim Gunn says, we can “make it work!” If you have a virtual gift card you’d like to use in the store, just print off the email with the card number and bring it in. If you have an actual gift card from the shop and want to use it online, just give us a call (406-540-4068) and we’ll convert it to an online gift card.

Yep! Just let us know that an item in your order is a gift and we will take care of the rest. You can make a note on the checkout page.

We can’t send out free samples, but we have the next best thing – select ‘Add Swatch to Cart’ on the fabric page you are interested in, and we’ll send you a swatch. Each swatch is $1.25. If swatches are the only items in your order, shipping is free!

Classes

Short answer – it depends on the class!

Kate is a Palmer/Pletsch certified instructor and specializes in teaching tissue fitting classes. Our staff member Carly teaches a monthly Sewing Crash Course pillowcase class (great for beginners). Additionally, we have an assortment of specialty classes taught by guest instructors in the Missoula area. 

We consistently offer a pillowcase class for beginners. Otherwise, it depends entirely on instructor availability. We’ve been know to host fitting, quilting, bag and even umbrella classes. Check out our Learn page to learn more about what classes we’re currently offering.

Add the class to your cart and check out! (This also applies to free classes.) Sign up to receive our weekly newsletter to keep up with class announcements! 

Yes, but it depends entirely on the class! Usually, classes that require the use of sewing machines are limited to between 4 and 6 students. Demonstrations can accommodate more.  

Here’s how we define our skill levels for classes. Not sure of your level? Contact us and we’ll help you decide.

Total Newbie: You have very little or no experience with a sewing machine, but you’re ready to learn to make something simple with plenty of guidance.

Beginner: You have taken a class or two. You’re pretty comfortable using a sewing machine. You know what a seam allowance is, and you’re ready to tackle a simple garment, bag, or quilt.

Advanced Beginner: You’re very comfortable with a sewing machine. You have sewn a few simple things at home on your own. You need some guidance reading a pattern, and you are ready to tackle more complex projects and learn simple pattern alterations.

Intermediate: You’re very comfortable sewing. You have made a quilt or a garment on your own. You are very comfortable reading patterns. You’re ready to make a complex quilt, a tailored jacket, or to learn to alter patterns.

We understand that life happens. If you can’t make a class, please let us know as soon as possible. Cancellations with at least a 24-hour notice will receive a full refund. If you cancel with less than 24-hour notice, we will give you store credit. In some cases, it might be possible to make up a missed class or attend a partial session.

All classes take place in our classroom, located at our shop at 139 W. Front St. in Missoula. Enjoy our view looking out toward Caras Park while you sew!

No, unless otherwise stated in the class description. We have top-of-the-line classroom machines available for you to use. Most of the time we prefer that students use our machines so that we can easily assist with setup. If you’d rather bring your own machine, just let us know, and make sure it is in good working order (clean and oiled, serviced if necessary) so we don’t lose time during class on mechanical issues.

This is specified in each specific class description. For those classes where supplies are not included in class cost, students will receive 15% discount on any items purchased for a class. 

We do not currently offer any kids-only classes. In general, you must be 16 or older to attend a class alone. Children younger than this must receive special permission and be accompanied by an adult. 

Yes! If your dining room table just isn’t cutting it anymore, come sew in our classroom and use our equipment for a fee of $15/hour. You provide the thread, fabric, and other supplies (or buy them in the shop), and we’ll provide the space! Please contact us directly to schedule.

We also have weekly sew-ins, free of charge, every Thursday evening. We call this Sewcialist Union. Drop in the shop from 5-7pm to sew whatever you’re working on, get advice from other sewers, and have fun! You can find more info here.

Rewards Program

If you’re a customer with us in-store, you’ll know that you earn points for every purchase (1 point per dollar) and that once you’ve earned 200 points, you get $10 off. We now have a system to do the same on our website. 

Redeem points easily on the checkout page, and track your earnings via the “my points” tab under your account (click on the person icon in the upper right). Your points balance is automatically updated after your order has been shipped, and is adjusted with any refunds, returns, or exchanges.

Conditions:

  • Sale items are not eligible for points.
  • Discounts from points cannot be redeemed in conjunction with coupons. 
  • Points must be redeemed 200 at a time (i.e. $10 at a time). Say you have 400 points, you can still only apply 200 per purchase. Say you have 300 points, you can apply 200 for $10 off. Your remaining 100 will go toward your next 200.

We love to hear your feedback!

Get $10 off your next purchase of $50 or more when you leave a review from a previous purchase. After each purchase, you receive a reminder email to leave a review. Just click on the button next to the item(s) you have feedback on and scroll down the screen to where it says “Write a review”. Once your review has been confirmed, you’ll get a custom coupon code to your inbox 🙂

We’re so excited to now be able to celebrate your birthday with 25% off!!

Next time you’re checking out, be sure to fill out the birthday information field below “billing details” so we know when to reward you. You can also enter your birthday under “account details” when you’re logged in (click on the person icon in the top right corner), just make sure to hit save!

You’ll receive a custom coupon code to your email on the day of your birthday, after which you’ll have 30 days to redeem it.

STILL HAVE QUESTIONS? GET IN TOUCH WITH US!